Economy Pack

40 Transactions Counters 10MB 40 Listings Gallery

50% off ** £3.97/mo (Reg. £7.95)

Intermediate Pack

110 Transactions Counters 20MB 110 Listings Gallery Counters Pro

50% off ** £9.97/mo (Reg. £19.95)

Power Pack

275 Transactions Counters 50MB 275 Listings Gallery Counters Pro

50% off ** £19.97/mo (Reg. £39.95)

The Professional Pack

550 Transactions Counters 100MB 550 Listings Gallery Counters Pro

50% off ** £34.97/mo (Reg. £69.95)

** 50 % off in First Month only, for first time users. From the second month onward regular prices are applicable.

Usage Per Unit Plans

Andale Products

The following is a list of all Andale Solutions available on a "Usage Per Unit Plan." We strive to provide a wide selection of plans designed to meet your needs.

Andale Images

MB Included	10 MB	20 MB	50 MB	100 MB	150 MB
Estimated image quantity *	250	500	1000	2000	3000+
Monthly Fee	£2.95	£4.95	£9.95	£14.95	£19.95
Each Additional MB	£0.49	£0.49	£0.49	£0.49	£0.49

*Based on an average image size of 45K.

Andale Lister

Listings Included	10	40	110	275	550	1100	2750	5600
Discount	0%	17%	33%	47%	60%	67%	73%	80%
Monthly Fee	£1.50	£5.00	£10.00	£20.00	£35.00	£55.00	£95.00	£140.00
Each additional listing	£0.15	£0.13	£0.10	£0.08	£0.06	£0.05	£0.04	£0.03

Free * Andale Gallery

Gallery Listings Included	110	275	550	1100	2750	5600
Each Additional Listing	£0.03	£0.03	£0.03	£0.03	£0.03	£0.03
Monthly Fee	£2.95	£3.95	£5.95	£9.95	£14.95	£19.95

Andale Checkout

Checkouts Included	10	40	110	275	550	1100	2750	5600
Each additional Checkout	£0.20	£0.18	£0.15	£0.12	£0.10	£0.08	£0.05	£0.04
Discount	0%	17%	33%	47%	60%	67%	73%	80%
Monthly Fee	£1.50	£5.00	£10.00	£20.00	£35.00	£55.00	£95.00	£140.00

*Items in a combined Shopping Cart are considered separate checkouts. Multiple quantities purchased by same buyer of a fixed-price item are counted as one checkout. Dutch Auctions are considered as one checkout per buyer, regardless of quantity purchased. Prices, promotions, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing or typography errors.

Andale Counters Pro

Andale Counters PRO

Free Andale Counters. Andale Counters Pro cost £2.95 per month - Unlimited usage.

Andale Pricing

This section outlines the terms of sale for products available from Andale, in general. If you are unable to find answers to your questions, please visit our Billing FAQ's.

Purchasing Products

As the #1 auction solution provider, we aim to provide our customers with robust products at competitive prices. Providing you a way to purchase our products in a way that best suit your business needs is important to us.

Buy What You Need, Add As You Grow

You can buy Andale solutions individually, create your own product bundle, or select one of our Quick Packs.

For large volume sellers (those with listings of 100 or more per month) we offer special discount pricing. Please contact our Sales Account Representatives at:

Call: 800 8456 702

Send Email

Prepay and Save

Pay for 12 months upfront and save 20% on the entire year's fees. You can pre-pay at the time you sign-up or anytime after opening your account. (All products on a prepaid account are prepaid, including products you may add later.)

Payment Methods We Accept

We accept Visa and MasterCard credit cards. We also accept Switch, Solo and Maestro cards that bear the MasterCard logo.

How We Bill

All Andale products are available on a monthly subscription basis.

For our usage based products, we provide a wide range of usage based plans, and we encourage you to choose a plan that best suits your needs. In the event your actual usage exceeds the base plan you selected, we will charge your account an overage fee. If at any time overage fees are incurred for exceeding the allowed usage on your subscription plan, those fees will remain due, even if the plan is upgraded to encompass that higher usage level. All fees are payable in GPB unless otherwise stated. Andale reserves the right to change prices at any time without notification.

Andale processes credit card orders immediately and is therefore unable to accept order cancellation requests once an order confirmation has been received. Products are then available for use immediately.

A subscription to an Andale product is payable solely to Andale and does not include any eBay or other marketplace fees. (i.e., Purchasing Andale Lister, does not result in an advance paid booking of listings or any additional marketing or marketplace fees on eBay.)

Andale's billing cycle runs on a calendar month basis. If you purchase a new product anytime during the month, you are charged the full amount for that month, we do not pro-rate. Andale attempts to bill your account between the 1st and 10th of every month. Since the majority of Andale's products are billed on a monthly subscription basis, and not on a usage basis, you must close your account or remove the product from your account prior to the end of the Month if you wish to stop incurring fees from the next month onwards.

If you stop using the account but do not close it, you will continue to be charged. Products that are removed from your account are available for the remainder of the current paid calendar month and removed at month end. But the Product Gallery stops functioning the moment it is removed from the account.

All subscriptions are governed by the Andale User Agreement.

Questions About Your Bill

Any claims for refunds or other adjustments to charges on your account must be submitted in writing, either via email or postal mail. If you send email or a letter and you do not receive a response, please contact us again. The only confirmation that we received your email is a direct response to you either accepting or denying your request. If we do not respond to you, that means we did not receive your email or letter. Any claim must be submitted within 60 days of the date such charges are placed on your account.

Please send refund requests to:

Email: billingdept.uk@andale.com

Andale, Inc.
Atten: Accounts Receivable
300 Ferguson Drive
Mountain View, CA 94043

Closing Your Account

If you wish to close your Andale account, please login to the account and follow the instructions below:

1) Please sign in to uk.andale.com with the account name and password of the account that you would like to close.

2) Click on the My Andale tab, then on the Billing link immediately underneath.

3) Scroll down and click on the Close Account button on the bottom right.

4) On the next page, you will have the option to cancel your account completely, or to "Stay as a Free Counters User."

5) Clicking "Close Account" will permanently close the account

As soon as an Andale account is closed, the system automatically generates a confirmatory message, and e-mail it to the user. This email message constitutes proof of the closure of the account and the date thereof.

If you do not know the login information for your account, please contact our billing team by email with as much information as possible so we can help locate your account. If you send an email we may not have enough information to locate your account and therefore the account may remain open. Please do not presume your account is closed until you either complete the process on the website as described above (and then receive a confirmation email) or receive confirmation directly from our staff that it has been done.

Email: billingdept.uk@andale.com